Questions and answers

Balloon Decor Questions and Answers

Quick answers about booking, delivery, setup, balloons, flowers, backdrops and gifts. Still not sure? Call or message on WhatsApp.

Booking and pricing

How do I book?

Call or message on WhatsApp with your date, venue, colours and a photo of the space. We suggest a design and send a quote, and your date is booked once you confirm. There are no forms to fill in.

Do you have a price list?

No. Every order is designed for the event, so each one is quoted on its own. The quote depends on the size, the design, the colours and add-ons, and where your venue is. Read how booking and pricing work.

How far ahead should I book?

As early as you can, especially for weekend dates and busy seasons. If your event is soon, call to check availability. For a last-minute order, ask about same-day delivery, which depends on availability and location and is charged at a higher rate.

What should I send when I ask for a quote?

Your date and time, the venue or address, your colours or theme, and a photo of the space. Photos of decor you like help too.

What are your hours?

There are no fixed hours. Call or message with your event details to book.

Delivery and setup

Do you set up at the venue?

Yes. Empire of Gifts is a mobile service with no storefront. We deliver the decor to your venue and set it up and style it there. Tell us the venue address, the room and the time you can get in when you book.

Which areas do you serve?

We deliver and set up in Toronto, North York, Willowdale, Scarborough, Markham, Richmond Hill, Vaughan, Mississauga, Brampton, Oakville and Burlington. Somewhere else in the GTA? Call or message to ask, and see the service areas page.

Do you offer same-day delivery?

Same-day delivery depends on availability and your location, so please call first to check. Same-day orders are charged at a higher rate than orders booked ahead. See same-day delivery.

Do you have a store I can visit?

No. Empire of Gifts is a mobile and on-site service with no storefront.

Balloons

What is the difference between a balloon arch and a garland?

An arch is a structured shape that stands over an opening such as a door or a stage. A garland is a looser line of mixed balloon sizes that can follow a backdrop, a table edge or a railing. See balloon arches and garlands.

How long does balloon decor last?

It depends on where it stands. Heat, direct sun and wind shorten the life of balloons, and a cool indoor room helps them last. Tell us when your event starts and ends and whether the decor is indoors, and we will plan around it.

Can balloon decor go outside?

Ask us with the details of your space. Sun, heat, wind and rain all affect balloons outdoors, so we talk through the location before the design is confirmed.

Can you match my colours?

Yes. Every order is designed around your colours and theme. Send a photo of your invitation, outfit, logo or colour swatches and we will build the colour mix from it.

Flowers, backdrops and gifts

Can you combine flowers and balloons?

Yes. Flowers can be added to a balloon garland, arch or backdrop, or placed on stands beside it. See flower walls and floral installations.

How does a backdrop rental work?

We deliver the backdrop, set it up and style it with your balloons or flowers. The rental period and collection after the event are confirmed with your quote. See backdrop rentals.

What goes in a gift basket?

That depends on who it is for. Tell us the occasion, the person's tastes, your budget and anything to avoid, and we will suggest what to include. See gift baskets and gift boxes.

Get in touch

Plan your event with Empire of Gifts

No forms to fill in. Call or message on WhatsApp and tell us what you are picturing.

Call us

(416) 388-0409

The fastest way to check a date or ask about same-day delivery.

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Message on WhatsApp

(416) 388-0409

Send photos of your venue, your invitation or the colours you like.

Open WhatsApp

What to send us

  • Your date and time
  • The venue or address
  • Your colours or theme
  • A photo of the space
Call WhatsApp